Shipping policy

Shipping Policy

Last Updated: July 6, 2026

Thank you for shopping with Sonamy. We are committed to processing and delivering your order as quickly and efficiently as possible.

This Shipping Policy explains how we process, ship, and deliver orders placed through https://sonamy.store.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

During periods of high order volume, holidays, or promotional events, processing times may be slightly longer. If there is a significant delay, we will notify you by email.

Shipping Destinations

Sonamy ships to customers worldwide.

While we serve many countries, our primary market is the United States.

If we are unable to ship to your location, we will notify you before processing your order.

Estimated Delivery Times

Delivery times vary depending on the destination country, customs processing, and local carriers.

Estimated shipping times are:

Destination Estimated Delivery Time
United States 7–15 Business Days
Canada 8–18 Business Days
United Kingdom 7–18 Business Days
Australia & New Zealand 8–20 Business Days
Europe 8–20 Business Days
Other International Destinations 10–25 Business Days

These delivery estimates begin after your order has been processed and shipped.

Please note that delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout based on:

  • Delivery destination

  • Package size and weight

  • Selected shipping method (if applicable)

From time to time, Sonamy may offer free shipping promotions on qualifying orders. Any applicable offers will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates may take 24–72 hours to appear after the carrier has received the package.

If you do not receive a tracking email within a reasonable time after shipment, please contact us.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing may also extend delivery times beyond our estimated shipping window.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If an incorrect or incomplete shipping address is provided:

  • Shipping delays may occur.

  • Additional shipping charges may apply.

  • We may be unable to issue a refund if the package cannot be recovered.

If you notice an address error after placing your order, please contact us as soon as possible. We will do our best to update the information before the order is shipped.

Lost, Delayed, or Stolen Packages

If your package appears to be delayed, please first check the tracking information provided by the shipping carrier.

If you believe your package has been lost, please contact us and we will work with the carrier to investigate the shipment.

Sonamy is not responsible for packages that are marked as successfully delivered by the carrier but are lost or stolen after delivery. We recommend checking with household members, neighbors, or your local carrier before contacting us.

Undeliverable or Returned Packages

Packages may be returned to us if they are:

  • Refused by the recipient

  • Unclaimed

  • Undeliverable due to an incorrect or incomplete address

  • Returned because customs requirements were not met

If a package is returned for reasons not caused by Sonamy, additional shipping charges may apply before the order can be reshipped.

Refunds for returned packages may be reduced by any shipping, handling, customs, or carrier fees incurred.

Multiple Shipments

If your order contains multiple items, we may ship them separately depending on product availability or warehouse location.

You will receive tracking information for each shipment if applicable.

Delivery Delays

Occasionally, delivery may be delayed due to circumstances beyond our control, including but not limited to:

  • Severe weather

  • Customs inspections

  • Transportation disruptions

  • Public holidays

  • Carrier delays

  • Natural disasters

  • Force majeure events

We appreciate your patience should any of these circumstances affect your delivery.

Damaged Packages

If your package arrives visibly damaged:

  1. Take clear photos of the package and the damaged item.

  2. Contact us within 7 days of delivery.

  3. Include your order number and supporting photos.

We will review your claim and work with you to provide an appropriate resolution.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Sonamy

Website: https://sonamy.store

Email: support@sonamy.com

Phone: +1 (718) 584-6004

Address:

2085 Walton Ave Apt 2C

Bronx, NY 10453

United States