Refund policy

Return & Refund Policy

Last Updated: July 6, 2026

At Sonamy, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must:

  • Be in its original condition.

  • Be unused or show only minimal signs of inspection.

  • Include all original accessories, manuals, and packaging.

  • Be accompanied by proof of purchase (order confirmation or receipt).

Items returned without prior authorization may not be accepted.

How to Start a Return

To request a return, please contact us at:

Email: support@sonamy.com

Please include:

  • Your order number

  • Your full name

  • A brief description of the reason for the return

  • Photos or videos (if the item is damaged, defective, or incorrect)

Our support team will review your request and provide return instructions if your return is approved.

Please do not send any items back without contacting us first.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item is:

  • Damaged during shipping

  • Defective

  • Incorrect

  • Missing parts due to our error

Please contact us within 7 days of delivery with clear photos or videos.

After verification, we will offer one of the following solutions:

  • A replacement item

  • A full refund

  • A partial refund (when appropriate)

There will be no additional cost to you for approved cases involving our error.

Order Cancellation

Orders may be canceled within 12 hours after they are placed.

Once your order has entered processing or has been shipped, it can no longer be canceled.

If your order has already shipped, you may request a return after receiving the package if it meets our return eligibility requirements.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, we cannot accept returns for:

  • Items showing signs of use beyond normal inspection

  • Products damaged due to misuse, improper handling, or unauthorized modifications

  • Items missing original packaging or essential accessories

  • Clearance, final sale, or promotional items (unless defective)

  • Gift cards

  • Downloadable digital products

  • Personalized or customized products

  • Pet products that have been used or opened (where applicable)

Return Shipping Costs

If the return is due to:

Our error (wrong item, defective product, damaged upon arrival):

  • Sonamy will cover the return or replacement cost.

Customer preference (changed mind, ordered wrong item, no longer needed):

  • The customer is responsible for the return shipping costs.

  • Original shipping charges (if any) are non-refundable.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Refunds

Once your returned item is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Late or Missing Refunds

If you haven't received your refund after 10 business days:

  1. Check your bank account.

  2. Contact your credit card company.

  3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us at:

support@sonamy.com

Exchanges

We replace items only if they are defective, damaged, or received incorrectly.

If you need an exchange for the same item, please contact us before returning the product.

Refused or Undeliverable Shipments

If an order is returned because:

  • The customer entered an incorrect shipping address;

  • The package was refused;

  • The package was unclaimed;

  • Delivery could not be completed due to customer-related reasons;

The customer may be responsible for additional shipping charges to resend the order.

Refunds in these situations may be reduced by any shipping, handling, or carrier fees incurred.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Sonamy

Email: support@sonamy.com

Phone: +1 (718) 584-6004

Address:

2085 Walton Ave Apt 2C

Bronx, NY 10453

United States