Contact Us

We're Here to Help

At Sonamy, we're committed to providing excellent customer service. If you have any questions about your order, our products, shipping, returns, or anything else, our support team is ready to assist you.

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Customer Support

Email: support@sonamy.com

Phone: +1 (718) 584-6004

Website: https://sonamy.store

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Business Address

Sonamy

2085 Walton Ave Apt 2C

Bronx, NY 10453

United States

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Customer Service Hours

Monday – Friday

9:00 AM – 6:00 PM (Eastern Time)

Closed on weekends and major public holidays.

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Response Time

We aim to respond to all inquiries within 24 hours during business days.

During holidays, weekends, or promotional events, response times may be slightly longer.

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Before Contacting Us

To help us assist you as quickly as possible, please include:

• Your Order Number

• Your Full Name

• The Email Address Used for Your Order

• A Brief Description of Your Inquiry

• Photos or Videos (if reporting a damaged or defective item)

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Frequently Asked Topics

Our customer support team can assist with:

• Order Status & Tracking

• Shipping & Delivery

• Returns & Refunds

• Product Information

• Warranty Claims

• Order Changes or Cancellations

• Payment Questions

• General Customer Support

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Thank you for choosing Sonamy. We appreciate your trust and look forward to serving you.